We're here to help. Whether you have a question about your subscription, need technical support, or want to appeal an account suspension, reach out using any of the methods below.
In-App Support
Registered users can submit a support ticket from their dashboard.
Student Dashboard → Support tab
Response Time
We aim to respond to all enquiries within 24–48 hours (excluding weekends and public holidays).
Appeals
Suspended users can appeal directly from the login screen using the "Contact Admin" button.
What to Include in Your Message
- Your registered email address
- A clear description of your issue or question
- Your payment receipt (for billing-related enquiries)
- Screenshots if applicable (for technical issues)